Learn About Us

Our teams work together to provide the best web services. Our process makes sure you stay involved and confident that you are getting the what you want. We also offer Open Source Platform Services and Website Packages. Ready to order services include domain name purchases, ssl certificates, hosting (cloud, shared and dedicated) and email marketing. You will find that WebSmart can fill your needs.

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Frequently Asked Questions

Find some of the most frequently asked questions regarding our company.

General Company Information


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Can you give me a line item breakdown of your setup fees?

Yes, we anticipate that budgeting costs are needed at times and upon request we will gladly give you a breakdown of the associated costs.

How much am I paying for Hosting?

We utilize the power of cloud hosting services given that we love scalability.  This reflects our cost of hosting and ensures your website can grow with on demand upgrades.

How much of the total price is for actual software development?

This really depends on the total amount of customized development requested.  We anticipate a ground up customized software solution will be anywhere from 60 to 70 percent original programming.  Most developers have there own unique way of accomplishing the clients goals regardless of the software platform being used.

What are your office hours?

We are open for business six days a week Mon-Fri from 8:30 a.m. to 7:00 p.m. CST, and Sat 10 a.m. to 3 p.m.

Projects & Quality Assurance


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Can you give me a breakdown of the total cost of ownership?

Website services range from monthly services to dedicated fees per project.  We leverage this cost to produce ROI for you or your business as a measurement tool for success. Typically you would be charged either a monthly fee for a package deal, hosting included, and with service add-on capabilities, or you would be charged an initial development fee and then for monthly hosting.

Do you have a documented, repeatable process to plan and build websites?

Yes. This makes us unique in all aspects as we open our process up to our clents throughout so they can view and see our progress as things happen over time.

Do you have a standard way to estimate website projects?

Yes, we estimate project using a certain set of criteria ranging from time of completion to difficulty of project.  View our pricing model.

How will I pay for ongoing changes?  Is it a flat fee or hourly?

We allow you to purchase add-on services that keep you in control of your budget.  These services range from flat fees to hourly charges for more custom type development.  The great thing is we offer a quoting service that you may view and think over prior to committing to any project.

Is the website portable or do I have to host it with you?

We work with a range of clients that prefer to have their site hosted elsewhere.  We do recommend that you do host with us simply because we have very reliable servers, but it is not mandatory.

SEO & Marketing


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How will I report and track issues/trouble tickets?

We have a centralized system we use for all customer support issues:  You may create a free account by going to our Client Area.

Is the website scalable?

Yes.  We choose to use software and technology that performs in the long run not just the present.  Custom applications can at times create a bottleneck in this arena, but we take all precautionary measures to ensure scalability.